customer care


Payment

We currently accept only PayPal. It’s the most trusted and well known payment method used worldwide. Getting a Paypal account is free and easy. We do not accept personal checks, money orders, or direct bank transfers.

 

Currency

All prices on our site are listed in Euros, and charged in Euros. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates: XE.com - Foreign Exchange Rate Calculator.

 

Returns

Items can be returned  within a time of 14 days. Before returning any item please send and email to customercare@novevite.com specifying your contact details, and if you're willing to receive a refund or an exchange. Exchanges could be denyed depending on stock avalaibility. Items must be returned in their original condition, with no sign of wear, and all tags attached. All returns must be shipped via traceable and insured mail. Return shipping is not refundable. Your satisfaction is our priority, but please note that swimwear cannot be returned or exchanged for hygienic reasons.

Novevite garments are handmade with love and care, and very small imperfections in the finished product should be considered a sign of authenticity. However, if you believe you've received a faulty item or an item that is not reaching your expectations please send us an email to: customercare@novevite.com and we'll do our best to work things out with you.

 

Privacy

Novevite is committed to protecting your privacy. All the personal information you provide during registration is used to process your orders or to contact you regarding a particular transaction. All the information is treated seriously and with full respect to your privacy. Novevite guarantees the information you enter will not be disclosed to any outside organization or third party. We may use your contact information to contact you about new products, features or special promotions. If you do not wish to receive such communications, please drop an email to: customercare@novevite.com and we'll remove you from our mailing list.